Frequently Asked Questions

You can check the status of your order on our official Help Center Home Page! Please follow the link below, and use the widget labeled "Track your order":

• Corsair Help Center Home Page

For full details on shipping, delivery timelines, and related policies, please visit our dedicated Shipping FAQ page below. This page covers everything from shipping methods and processing times to regional restrictions and order tracking:

• Customer Service: Shipping FAQ

Orders can be canceled before they are processed or shipped. If your order has already shipped, you may be eligible a return through our return process. For step-by-step instructions, please use the guides below:

• How to: Return your Corsair.com order

• How to: Cancel your Corsair.com Order

To start an RMA, click the chat bubble in the bottom-right corner of this page or on the Help Center home page. You’ll be guided through the process, including providing your order details and any required photos. For full instructions, eligibility details, and timelines, please visit the link below:

• Warranty: How do I get a replacement for a defective product?

Corsair products include a limited warranty with coverage varying by product. For full details, see below:

• Warranty: Corsair Limited Warranty

Standard RMA requires you to send your product back first, and a replacement is shipped after it’s received. Advanced RMA sends your replacement first, with an upfront charge, then the amount is refunded once the original item is returned. For more information, see the link below:

• Customer Service: Standard RMA Exchange and Advanced RMA Exchange Explained

You can find the latest iCUE patch notes on Corsair’s official release notes page, which includes details on new features, improvements, and bug fixes for each version. For the most up-to-date information, see the link below:

• iCUE Release Notes

If your keyboard isn’t working, it could be related to connection issues, software conflicts, or device settings. Try reconnecting the keyboard, using a different USB port, or restarting your system, as these steps often resolve the problem. For more detailed troubleshooting steps, see the guide below:

• Keyboard Troubleshooting Guide: Quick Solutions for Common Problems

If iCUE isn’t working as expected, it may be due to a software issue or a corrupted install. In many cases, performing a clean reinstall or reset can resolve the problem. For step-by-step instructions, see the guides below:

• iCUE: How to perform a clean reinstallation or reset of iCUE

• iCUE: How to perform a reinstallation or reset of iCUE on MacOS